Multi Factor Authentication (MFA) – Troubleshooting

Category: Account Basics

If you are having trouble logging into Vestorly with MFA, this is a resource guide of the most common issues.

 

  1.   Reset your password
  • Click on the “forgot password” link.
  • Follow the steps to reset your password.

Screen Shot 2017-07-07 at 2.01.52 PM

  1.  Make sure you are using the Google Authenticator App
  • You can download the app by searching for Google Authenticator in the app store of your smartphone.
  • Vestorly MFA only works with Google Authenticator.

 

  1.  If you are retrieving your temporary password from email, be sure to use the most recent one
  • If your account administrator has reset your login, you will have received a new email from Vestorly.
  • Search for emails from Vestorly and find the most recent one.
  • Setup MFA access again by scanning the barcode in the email.
  • Be sure to delete the old MFA credentials.

 

  1. Ensure the clock on your smartphone is up to date
  • Check that the clock on your smartphone matches with https://time.is/
  • The MFA device uses the clock on your smartphone to make sure that the token generated is valid.
  • Setting your device to be automatically synced with the internet time is essential.